WARRANTY DETAILS

OUR WARRANTY FOR MALFUNCTION OF HARDWARE IS FOR 30 DAYS ONLY, BUT IN SOME CASES TO BE FAIR THERE CAN BE A BIT OF LEEWAY. WE GET  NO WARRANTY FROM THE SUPPLIERS. THEY ARE "CHINESE MADE" AND ALTHOUGH SOME MODELS ARE MORE STURDY THAN OTHERS MOST VAPES CAN'T TAKE A LOT OF PUNISHMENT.  IF YOU DROP THEM THEY CAN BREAK AND OFTEN DO. WE CHARGE UP AND CHECK EVERY VAPE THAT GOES OUT TO MAKE SURE IT IS IN PROPER WORKING CONDITION. THERE IS NO WARRANTY ON REPLACEABLE COILS AS THEY ARE A PERISHABLE AND NO RETURNS OF VAPE LIQUID. IF YOU PURCHASED A VAPE WITH CONTENTS BOX AND MANUAL, THEY MUST BE RETURNED WITH THE PRODUCT. IN THE CASE OF A REFUND OR EXCHANGE BEING REQUESTED BY A CUSTOMER THE FOLLOWING WILL APPLY. IN PHNOM PENH, OUR DELIVERY PERSON WILL PICK UP YOUR PURCHASE AT THE EARLIEST POSSIBLE TIME (NEXT AVAILABLE DELIVERY DAY) AND BRING IT BACK FOR INSPECTION. IF IT SEEMS A CASE OF MALFUNCTION WE WILL ORGANIZE A REPLACEMENT OR REFUND AT THE EARLIEST POSSIBLE TIME (NEXT AVAILABLE DELIVERY DAY). PROVINCE CUSTOMERS WILL NEED TO SEND THE PRODUCT BACK TO US VIA CAPITAL BUS LINES. IN EITHER CIRCUMSTANCES WE WILL TRY TO BE AS FAIR AS POSSIBLE. WE'VE BEEN DOING THIS SINCE 2012 AND KNOW THE TELLTALE SIGNS OF VAPES THAT HAVE BEEN DROPPED OR MISUSED AND ARE ONLY TOO FAMILIAR WITH THE AMOUNT OF TIMES IT OCCURS. IF YOUR PURCHASE SHOWS ANY SIGNS OF MISUSE OR DAMAGE THE WARRANTY IS NULL AND VOID. WE HAVE A WARRANTY ON MALFUNCTION ONLY AND NOT ON BREAKAGE OR MISUSE.